I have used Wally's for many years with both cats & dogs and have always been very pleased! However my most recent experience with a 6 month old kitten I wasn't as pleased. Although all staff members I came in contact with were very friendly, kind & helpful, no one called me with any kind of update and when I called I only kept getting voice mail & no one returned my call. Also when I picked her up, was laying in a SATURATED blanket full of urine I do understand that it's not their fault she pottied, however, there's no way possible this wasn't noticed The smell of cat urine would knock u down! Seems they could have at least bagged up the wet blanket & laid her on paper towels or newspaper or something! Also I would think the vet would at least want to look at & check the incision site before sending them home, and that was obviously not done or they would have noticed the blanket & cat being wet. But now, since she laid in the urine for an unknown amount of time (long enough that her underside was wet) she has an infection at her incision. I really don't mean to speak bad of Wally's cuz I appreciate everything they do & their kindness as well. But please at least give a phone call for updates & if there are no means for them to have a chance to potty (I inderstand there's not always a way to do so, especially with cats) make sure they're at least dry when they go home.
All USA
I have used Wally's for many years with both cats & dogs and have always been very pleased! However my most recent experience with a 6 month old kitten I wasn't as pleased. Although all staff members I came in contact with were very friendly, kind & helpful, no one called me with any kind of update and when I called I only kept getting voice mail & no one returned my call. Also when I picked her up, was laying in a SATURATED blanket full of urine I do understand that it's not their fault she pottied, however, there's no way possible this wasn't noticed The smell of cat urine would knock u down! Seems they could have at least bagged up the wet blanket & laid her on paper towels or newspaper or something! Also I would think the vet would at least want to look at & check the incision site before sending them home, and that was obviously not done or they would have noticed the blanket & cat being wet. But now, since she laid in the urine for an unknown amount of time (long enough that her underside was wet) she has an infection at her incision. I really don't mean to speak bad of Wally's cuz I appreciate everything they do & their kindness as well. But please at least give a phone call for updates & if there are no means for them to have a chance to potty (I inderstand there's not always a way to do so, especially with cats) make sure they're at least dry when they go home.