Triple C Metals, Inc.

Needed to return some lumber not used on job and was offered in-store credit. When I told them I wanted my money back only then was I told they would charge me 15% to return the unused lumber. Not pleased with this.

Called ahead, as it's a bit of a drive, and they said they had the metal i needed in stock, but when i arrived they claimed they did not. They decided to double-check and found some. I waited 45min while the yard worker unsafely banged metal sheeting around with the forklift (damaging much of it) and "unburied" the metal I needed only to inform me that that particular metal would have to be purchased at full length and cost more per foot than if i ordered the exact length I wanted ($60-70 difference). I ordered the metal, something that could have been done on the first phone call, and went home after a 2hr ordeal empty handed and my project delayed by two weeks. Update: after ordering the metal, they ordered the wrong color even though i provided the manufacturer color name, code, and a swatch to reference. After driving to pick it up and learning the mistake they refused the provide me the metal pieces they "unburied" in our last encounter as a consolation and wanted to charge me again to order the right color. Only after being firm with them and threatening to reverse charges through my credit card company did they comply and cut the metal for which I waited another 30 minutes.