AC Repair: 94 Jeep
Bottom Line: Wasted a ton of my money, ordered the wrong parts, and still couldn't fix my AC
Absolutely had to get my AC fixed in my Jeep before leaving on a long road trip. I had them look at it a month and a half before leaving town. They are a NAPA certified store so I thought I was good. I paid a one time fee to have them run the diagnostic to see what parts were bad. Over the month and a half I had time for, they replaced one part, ordered three others, one of which wouldn't work on my jeep, and the day before I left town, I went to return the parts that they didn't have time to install, and they told me that one of the parts I was trying to return wasn't from their store. They all but told me I was a liar and that I was trying to cheat them out of the $33 that the part cost. There is no way that the part that they ordered, that was in their box, wasn't the same one. They ended up giving me most of it's worth back, but only after a huge ordeal.
Over hours and hours of me sitting in their shop waiting for my vehicle to get done, and $400 later, I left town with my AC still not working. They should be ashamed. I will not only never go back to another NAPA store, but I will only go to a full on Vehicle AC repair shop the next time I have to deal with this type of issue again. Thanks for wasting a ton of my time and money.
All USA
AC Repair: 94 Jeep Bottom Line: Wasted a ton of my money, ordered the wrong parts, and still couldn't fix my AC Absolutely had to get my AC fixed in my Jeep before leaving on a long road trip. I had them look at it a month and a half before leaving town. They are a NAPA certified store so I thought I was good. I paid a one time fee to have them run the diagnostic to see what parts were bad. Over the month and a half I had time for, they replaced one part, ordered three others, one of which wouldn't work on my jeep, and the day before I left town, I went to return the parts that they didn't have time to install, and they told me that one of the parts I was trying to return wasn't from their store. They all but told me I was a liar and that I was trying to cheat them out of the $33 that the part cost. There is no way that the part that they ordered, that was in their box, wasn't the same one. They ended up giving me most of it's worth back, but only after a huge ordeal. Over hours and hours of me sitting in their shop waiting for my vehicle to get done, and $400 later, I left town with my AC still not working. They should be ashamed. I will not only never go back to another NAPA store, but I will only go to a full on Vehicle AC repair shop the next time I have to deal with this type of issue again. Thanks for wasting a ton of my time and money.