Social Security Administration

No one wants to answer the phone when someone calls. I have called every hour and no one answers the phones. How are those of us that can't make it in to the office, supposed to get the help that we desperately need? I need someone to contact me by phone to take care of appointments. There seems to be a lot of laziness going on in this office. What do these people do all day, eat donuts and drinks coffee talking bullcrap that has nothing to do with their jobs? Pathetic!