On a daily basis I stop at this store for a fountain drink, today after I finished my drink I went to refill it with a 20 oz and took the lid off to my surprise there was a COCKROACH in it.
This made for a very bad lunch- so my friend called the corporate office to explain what happened the lady who answered the phone was very concerned, then she transferred me to another lady, who oviously didnt care about this situation at ALL. She wanted to know if I wanted my .99 cents back!! Really that was rude! She never apologized or anything! A corporate office should be concerned with the issue not about giving me .99 cents! I believe they might need some training on how to handle situations with their customers!! I am furious that a company that has many gas stations in the area would be so rude........ NEVER will my family or friends or my clients stop at a KENJO EVER! I work in a place where we have many clients on a daily basis & I will be telling ALL of them about this horrible situation. Maybe if they could have expressed a little regret I wouldnt go to the extreme but too late for that. KENJO IS NASTY !!!
All USA
On a daily basis I stop at this store for a fountain drink, today after I finished my drink I went to refill it with a 20 oz and took the lid off to my surprise there was a COCKROACH in it. This made for a very bad lunch- so my friend called the corporate office to explain what happened the lady who answered the phone was very concerned, then she transferred me to another lady, who oviously didnt care about this situation at ALL. She wanted to know if I wanted my .99 cents back!! Really that was rude! She never apologized or anything! A corporate office should be concerned with the issue not about giving me .99 cents! I believe they might need some training on how to handle situations with their customers!! I am furious that a company that has many gas stations in the area would be so rude........ NEVER will my family or friends or my clients stop at a KENJO EVER! I work in a place where we have many clients on a daily basis & I will be telling ALL of them about this horrible situation. Maybe if they could have expressed a little regret I wouldnt go to the extreme but too late for that. KENJO IS NASTY !!!