Went into the location on Riverside Dr in Clarksville, TN. My friend and I were actually going into Big Lots to look for a couch and decided to stop in here. She found a couch that she absolutely loved. We were approached by a saleswoman named Vicki. She started telling us about the sale and such. She mentioned that they protect the fabric of their products with a 3 year protection spray. We thought that was pretty awesome. She tells us about the 12 months 0% financing and that is what my friend decided to do. Well what Vicki was really good at was making things seem like something they are not. She talked as if the fabric protection was included and was just something they did, it is not. It costs $149. If you choose to do their 12 month 0% financing they do charge the taxes up front, which was not told to us. When we finished with Vicki and went to the lady to do the financing she did not tell my friend what she was approved for and randomly charged her a $95 down payment instead of what the taxes were which was $86 (no idea where she pulled $95 from). We even spoke with the manager who was confused on where the $95 down payment came from. My friend and I are in sales and we understand that aspect but we tell our guests every hidden fee associated with their product and/or financing. Upfront honesty would have been much appreciated. My friend loves her product and the total amount was not bad however 2 out of 3 people we worked with contributed to an overall bad experience.
All USA
Went into the location on Riverside Dr in Clarksville, TN. My friend and I were actually going into Big Lots to look for a couch and decided to stop in here. She found a couch that she absolutely loved. We were approached by a saleswoman named Vicki. She started telling us about the sale and such. She mentioned that they protect the fabric of their products with a 3 year protection spray. We thought that was pretty awesome. She tells us about the 12 months 0% financing and that is what my friend decided to do. Well what Vicki was really good at was making things seem like something they are not. She talked as if the fabric protection was included and was just something they did, it is not. It costs $149. If you choose to do their 12 month 0% financing they do charge the taxes up front, which was not told to us. When we finished with Vicki and went to the lady to do the financing she did not tell my friend what she was approved for and randomly charged her a $95 down payment instead of what the taxes were which was $86 (no idea where she pulled $95 from). We even spoke with the manager who was confused on where the $95 down payment came from. My friend and I are in sales and we understand that aspect but we tell our guests every hidden fee associated with their product and/or financing. Upfront honesty would have been much appreciated. My friend loves her product and the total amount was not bad however 2 out of 3 people we worked with contributed to an overall bad experience.