Best Western Sevierville/Kodak Inn

Very warm and friendly staff. Rooms are nice and spacious. Nice updates. This hotel even has an indoor pool, outdoor fire pit and an exceptional hot breakfast. Having said that, our room was on the second floor and there were loud guest in the hall occasionally and our room was right next door to a family who was very noisy, so the walls of this hotel are extremely thin. Housekeeping was also talking loudly and you could hear everything they were doing and saying. We had our do not disturb placard out but little good did it do, they still knocked on the door and tried to come in. We stayed an extra day because we were exhausted and once the weekend crowd left, it was mostly peaceful thank goodness. I liked the hotel overall and it seems to be generally well maintained but if there are loud guests in the building close to your room then you may not enjoy your stay. I'm not sure I'd stay there again.

We travel quite often, so we know which chains are usually the better ones to stay at for our overnight trips. We decided last week to pack up and have our latest adventure take us through KY, TN, VA, West VA and return us back to our home state. Little did we think about spring break and the hotels being previously booked solid. With that said, we found ourselves in the Sevierville, TN area. We looked online and found a room at the Best Western Sevierville/Kodak Inn where the reviews were decent. We booked the room and headed that direction. Out of all the hotel stays we have made over the last four years, this one by far ranks a close tie for the worst ever. First, we arrived after 4:30pm and were told we were getting a pet room (we didn't have a pet or request a pet room), then we were told the room wasn't cleaned yet and needed to wait an additional 45 minutes. (Strike #1). We arrived late so the room should have very well been cleaned by that time. When we were finally able to get in, the room itself had a smell to it. Not fresh airy or clean, just a strong stale smell. (Strike #2) We turned on the air conditioning unit to get some circulation going. As we opened the door to go out and grab a bite to eat, the light shining on the floor from the hall showed where the floor had been not cleaned and was sticky. I thought there had been a sticky spot as I entered the room, but it was overshadowed by the smell and I didn't look down. (Strike #3) After returning from dinner, we sat down to watch TV and noted a little bug like a gnat fly by. After swatting it, I thought that would be the last of it. Little did I realize the next morning, there were bugs all over the room - on the towels we used, the walls, and most noticeably after the sun rose, the bugs on the cooling unit and window sill of the room. (Strike #4) From now on we intend to plan out our trips. My recommendation, find a hotel with a better standard of cleaning and extermination services to keep these things from happening. The other 3 hotels we stayed in for the remainder of our trip were excellent. I have pictures, regretfully I couldn't post them to my Google review. I have, however, added them to my Yelp review to give potential hotel guests a real picture of what we experienced.