I have been a patient for the past 3-4 years. Initially, my only complaint was the long waits, despite having an appt. Now, however, since Dr. Anthonia has been gone, I have nothing positive to say. The staff at the front desk is very unprofessional. There is no empathy or compassionate shown towards patients regarding their health concerns WHATSOEVER. If/when the phone is answered during business hours, staff if often rude. I was told just today, after trying for 11 days to get my blood pressure meds refilled, that I "needed to decide whether my job or health is more important" after stating that I was in training for the next two (2) weeks and couldn't get off work for a NON NARCOTIC REFILL I NEED TO LIVE! The conversation ended with me comforting the office staff due a funeral she attended over the weekend. I was told , once again, that a note would be left on my chart for the doctor and I was then hung up on.
Take my advice, do not trust this facility with you/ your family's care. They are incompetent, do not care about anything but the co-pay and once you make it back to a doctor, she is rude, arrogant and condescending.
All USA
I have been a patient for the past 3-4 years. Initially, my only complaint was the long waits, despite having an appt. Now, however, since Dr. Anthonia has been gone, I have nothing positive to say. The staff at the front desk is very unprofessional. There is no empathy or compassionate shown towards patients regarding their health concerns WHATSOEVER. If/when the phone is answered during business hours, staff if often rude. I was told just today, after trying for 11 days to get my blood pressure meds refilled, that I "needed to decide whether my job or health is more important" after stating that I was in training for the next two (2) weeks and couldn't get off work for a NON NARCOTIC REFILL I NEED TO LIVE! The conversation ended with me comforting the office staff due a funeral she attended over the weekend. I was told , once again, that a note would be left on my chart for the doctor and I was then hung up on. Take my advice, do not trust this facility with you/ your family's care. They are incompetent, do not care about anything but the co-pay and once you make it back to a doctor, she is rude, arrogant and condescending.