I wanted to like this office because it was rated well and on my DHMO short list. My husband and I were patients here for three years and had less than adequate care. About a year ago the office lost all of their records and calendar appointments (we were told reluctantly and only after we had to suspiciously recreate all our paperwork , apparently due to a glitch). Not a big deal but made me wonder where the information went and how protected it is/was. I was disappointed that in three years I only had one incomplete set of x-rays done. Staff was generally friendly, but it felt like they were always covering for the dentist, Dr. Pate, who was very rarely available when I visited. I only saw him twice in three years. My cleanings lasted about 20 minutes, and after I switched providers, I realized how much they missed in their lack of care. The straw that finally broke me was last month when I had a scheduled appointment that they called to reschedule 5 times in one week. Every time they'd call and insist I reschedule, they would call again - within the HOUR when I was to be at the office - to say they had to cancel and reschedule once again - always due to something different (an emergency, Dr. Pate is leaving, the hygienist is leaving). I stopped trusting their responses after the first two. Their apologies left a lot to be desired as they made very little effort to accommodate my schedule when I was forced to reschedule... I clearly got the message they didn't care if I patronized them or not. If you're looking for a quick in-and-out every 6 months, give it a try, but I do not trust or recommend their office operations, practice, or attention to detail when it comes to dental care.
All USA
I wanted to like this office because it was rated well and on my DHMO short list. My husband and I were patients here for three years and had less than adequate care. About a year ago the office lost all of their records and calendar appointments (we were told reluctantly and only after we had to suspiciously recreate all our paperwork , apparently due to a glitch). Not a big deal but made me wonder where the information went and how protected it is/was. I was disappointed that in three years I only had one incomplete set of x-rays done. Staff was generally friendly, but it felt like they were always covering for the dentist, Dr. Pate, who was very rarely available when I visited. I only saw him twice in three years. My cleanings lasted about 20 minutes, and after I switched providers, I realized how much they missed in their lack of care. The straw that finally broke me was last month when I had a scheduled appointment that they called to reschedule 5 times in one week. Every time they'd call and insist I reschedule, they would call again - within the HOUR when I was to be at the office - to say they had to cancel and reschedule once again - always due to something different (an emergency, Dr. Pate is leaving, the hygienist is leaving). I stopped trusting their responses after the first two. Their apologies left a lot to be desired as they made very little effort to accommodate my schedule when I was forced to reschedule... I clearly got the message they didn't care if I patronized them or not. If you're looking for a quick in-and-out every 6 months, give it a try, but I do not trust or recommend their office operations, practice, or attention to detail when it comes to dental care.