Too long; didn't read version: I don't trust this guy, he added charges with no proof, and he broke more things in my car than he fixed.
I took the reviews on here to heart, and his proximity to my home was a plus. However, over the course of the month long process of fixing our car, he notified me of several items within my car that broke during repair or were broken before repairs began. For instance, after having the car for three weeks, Tommy told me that he replaced one of our tires because it was dry-rotted and warped. I asked him for a picture of the bad tire but never received one.
He never called me himself to give me positive updates; instead, I would call him to find out the progress on the car, and each time I called, he added more time and cost to the repairs. In the last week, he told me that the computer for the air bag was delayed and would not be for another three days. On that third day, he told me that his tire guy still had my car, trying to get the tires balanced (They aren't, by the way).
Possibly the worst thing that happened was that he called me the next day to ask if I had a spare key, at which point he revealed that the car key broke in his hand when he tried to start the car. He said "I've been fiddling with it for an hour and a half." (Why would you do that?! Why didn't you call THE MOMENT the key broke?) He passed it off as a defect in Ford key-fobs, but a Ford representative in Bartlett said "They aren't supposed to just break like that."
I will give him credit, though, because he didn't charge us to get the key fixed. We needed the car for a six hour drive to Mississippi, so we paid for the repairs and took it. However, there were still things that he hadn't fixed or even noticed until this final day: he broke the windshield wiper dispensers; he JUST THEN realized that the Driver seat belt would not retract, causing the Airbag light to come on constantly; on the day after we got the car back, a warning came up that said "Tire Sensor Faulty"; and the new key fob I received IS LOOSE!
Please, do not take your cars to this guy. Find someone that you can trust, that friends or family have used. I feel like this guy will take advantage of you, and I wish that I had taken my car somewhere else.
All USA
Too long; didn't read version: I don't trust this guy, he added charges with no proof, and he broke more things in my car than he fixed. I took the reviews on here to heart, and his proximity to my home was a plus. However, over the course of the month long process of fixing our car, he notified me of several items within my car that broke during repair or were broken before repairs began. For instance, after having the car for three weeks, Tommy told me that he replaced one of our tires because it was dry-rotted and warped. I asked him for a picture of the bad tire but never received one. He never called me himself to give me positive updates; instead, I would call him to find out the progress on the car, and each time I called, he added more time and cost to the repairs. In the last week, he told me that the computer for the air bag was delayed and would not be for another three days. On that third day, he told me that his tire guy still had my car, trying to get the tires balanced (They aren't, by the way). Possibly the worst thing that happened was that he called me the next day to ask if I had a spare key, at which point he revealed that the car key broke in his hand when he tried to start the car. He said "I've been fiddling with it for an hour and a half." (Why would you do that?! Why didn't you call THE MOMENT the key broke?) He passed it off as a defect in Ford key-fobs, but a Ford representative in Bartlett said "They aren't supposed to just break like that." I will give him credit, though, because he didn't charge us to get the key fixed. We needed the car for a six hour drive to Mississippi, so we paid for the repairs and took it. However, there were still things that he hadn't fixed or even noticed until this final day: he broke the windshield wiper dispensers; he JUST THEN realized that the Driver seat belt would not retract, causing the Airbag light to come on constantly; on the day after we got the car back, a warning came up that said "Tire Sensor Faulty"; and the new key fob I received IS LOOSE! Please, do not take your cars to this guy. Find someone that you can trust, that friends or family have used. I feel like this guy will take advantage of you, and I wish that I had taken my car somewhere else.