I messed up the dates on the ticket I bought it was closing time but the lady fixed it with grace. She is a beautiful lady.
I went in to the Johnson City office today on my lunch break to get information/rates for a Disney vacation for my family. Was treated as an intrusion and watched as agents left the area without making eye contact. Stood in the lobby for 15 minutes with minimal notice. Another couple came in after I waited for 10 minutes, they were greeted and taken back within 5 minutes. The difference? They had a gold membership and I have a lowly "white card" standard membership. I finally left, without a "sorry for the delay" or a "goodbye" from the front desk. I can book my own vacation I suppose.
I switched to AAA because State Farm continually raises their rates. I am very happy with my new bill (over $100 cheaper than State Farm), and when I signed up the man who helped me was very friendly and made the process so easy. I'm also glad to have AAA roadside assistance as well the ability to get discounts at various serives because I'm a AAA member.